Privacy Policy
Last updated: May 12, 2026
Axino Solutions AG respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and protect personal data when you visit our website, contact us, request a demo, communicate with us, use our services, or interact with Axino in a business context.
This Privacy Policy applies to the website axino.ai and to business communications with Axino Solutions AG. Where Axino processes personal data on behalf of customers as part of the Axino platform or customer-specific services, separate contractual terms, data processing agreements, or service-specific documentation may also apply.
This Privacy Policy does not apply to websites, platforms, or services operated by third parties that we do not own or control.
Where we offer goods or services to individuals or organisations in the European Union or otherwise process personal data in a context where the EU General Data Protection Regulation applies, we process personal data in accordance with the GDPR/DSGVO. Because Axino Solutions AG is based in Switzerland, Swiss data protection law may also apply.
1. Controller
The controller responsible for the processing of personal data described in this Privacy Policy is:
Axino Solutions AG
Glutz-Blotzheim-Strasse 1
CH-4500 Solothurn
Switzerland
Email: info@axino.ai
Phone: +41 (0)32 560 10 80
2. Data protection contact
Axino Solutions AG has not appointed a Data Protection Officer.
For privacy-related questions, requests, or concerns, you can contact us at:
3. EU representative
Axino Solutions AG is based in Switzerland and does not have an establishment in Germany or in another EU member state.
Axino Solutions AG has not appointed an EU representative under Article 27 GDPR because, based on our assessment, we are not required to appoint one.
You may contact us directly at info@axino.ai for all privacy-related requests.
4. Controller and processor roles
Depending on the context, Axino may act either as a controller or as a processor.
We act as a controller when we determine the purposes and means of processing personal data. This is usually the case when we process personal data for our website, demo requests, sales communication, marketing communication, business administration, security, supplier management, partner management, or customer relationship management.
We may act as a processor when we process personal data on behalf of a customer as part of the Axino platform or customer-specific services. In such cases, the customer is usually the controller, and Axino processes personal data according to the customer’s instructions and the applicable data processing agreement.
5. Personal data we collect
You can visit many parts of our website without directly telling us who you are. However, depending on how you interact with Axino, we may collect and process the following categories of personal data:
| Category | Examples |
|---|---|
| Contact data | Name, email address, phone number, company, job title, role |
| Demo and inquiry data | Information submitted through demo, contact, or request forms, including company size, area of interest, and message content |
| Communication data | Emails, meeting requests, call notes, support requests, business correspondence |
| Business relationship data | Customer, prospect, supplier, partner, contract, invoice, and project-related information |
| Technical data | IP address, browser type, device information, operating system, referral URL, access times, pages visited, server logs |
| Usage data | Information about how the website is used, where analytics cookies or similar technologies have been accepted |
| Consent and preference data | Cookie choices, marketing preferences, timestamps, consent records, and related technical records |
| Security data | Log files, access records, and information used to protect our website, systems, and services |
We only collect personal data that is necessary for the relevant purpose.
6. Personal data you provide to us
We receive and store information that you knowingly provide to us, for example when you:
- fill out a contact or demo form;
- contact us by email, phone, or through social media;
- communicate with us as a customer, supplier, partner, or prospect;
- interact with us in relation to Axino products or services.
Some information may be required in order for us to respond to your request or provide a service. If you choose not to provide required information, we may not be able to respond to your request or provide the relevant service.
7. Obligation to provide personal data
You are not legally required to provide personal data when visiting our website. However, certain technical information may be necessary to provide the website securely and reliably.
If you contact us, request a demo, enter into a business relationship with us, or use our services, certain personal data may be required in order to process your request, enter into or perform a contract, or provide the requested service.
If you do not provide required information, we may not be able to respond to your request, provide the requested service, or enter into a business relationship with you.
8. Privacy of children
Our website and services are intended for business users and are not directed at children. We do not knowingly collect personal data from children.
If you believe that a child has provided personal data to us, please contact us at info@axino.ai so that we can take appropriate steps to delete the information where required.
9. Special categories of personal data
We do not intentionally collect special categories of personal data through our website, such as health data, biometric data, religious beliefs, political opinions, trade union membership, or information about criminal offences.
Please do not provide such information through website forms or general communication channels unless specifically requested and legally required for a defined purpose.
10. Use and processing of personal data
We process personal data only where we have a lawful basis and where the processing is necessary for a defined purpose.
| Purpose | Examples of data used | Legal basis under GDPR |
|---|---|---|
| Operate and secure the website | Technical data, server logs, security data | Legitimate interests |
| Respond to contact and demo requests | Contact data, demo/inquiry data, communication data | Pre-contractual steps or legitimate interests |
| Manage customer, supplier, and partner relationships | Contact data, business relationship data, communication data | Contract, pre-contractual steps, or legitimate interests |
| Deliver Axino products and services | Customer data, business relationship data, communication data, support data | Contract |
| Provide customer support | Contact data, communication data, technical data, support messages | Contract or legitimate interests |
| Improve products, services, and user experience | Feedback, usage data, communication data, aggregated insights | Legitimate interests or consent where required |
| Send relevant product, service, or company updates | Contact data, business relationship data, communication preferences | Legitimate interests or consent, depending on the communication |
| Request feedback | Contact data, customer relationship data, feedback responses | Legitimate interests or consent where required |
| Enforce terms, agreements, and policies | Business relationship data, communication data, security data | Contract, legal obligation, or legitimate interests |
| Protect against misuse, fraud, security threats, and malicious users | Technical data, logs, security data | Legitimate interests |
| Comply with legal obligations | Contract data, invoice data, business records, compliance records | Legal obligation |
| Establish, exercise, or defend legal claims | Relevant business, communication, contract, and technical data | Legitimate interests or legal obligation |
| Manage cookie and privacy preferences | Consent choices, timestamps, preference records, technical data | Legal obligation and legitimate interests |
| Analyse website usage after cookie consent | Usage data, technical data, consent data | Consent |
Where we rely on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
Where we rely on legitimate interests, we balance our interests against your rights and freedoms. You may object to processing based on legitimate interests where required by applicable law.
11. Demo and contact forms
If you submit a form on our website, we process the information you provide in order to respond to your request, arrange a demo, provide information about Axino products or services, and manage follow-up communication.
Mandatory fields are limited to the information required to process your request.
If we want to use your contact details for marketing communication beyond responding to your request or managing an existing business relationship, we will only do so where permitted by applicable law and, where required, based on your consent.
12. Business and marketing communication
Axino does not currently operate a public newsletter through the website.
We may contact existing business contacts with relevant B2B product, service, company, or industry information where permitted by applicable law and where our legitimate interests are not overridden by your rights and interests.
We may send marketing communication only where permitted by applicable law. Where consent is required, we rely on your consent. You may object to marketing communication at any time by contacting us at info@axino.ai or by using any unsubscribe or opt-out mechanism provided in the relevant communication.
If we use tracking pixels or similar technologies in marketing emails, we will use them only where permitted by applicable law and, where required, based on your consent.
13. Cookies and similar technologies
Our website uses cookies and similar technologies. Some cookies and technologies are necessary to provide the website. Optional cookies and similar technologies, including analytics or marketing technologies, are only activated where required after you have given consent.
For users in Germany, this also reflects the consent requirements for accessing or storing information on terminal equipment under applicable German law, including Section 25 TDDDG.
Detailed information about the cookies we use, their purposes, categories, providers, storage periods, and how you can change your preferences is available in our separate Cookie Policy:
https://axino.ai/cookie-policy/
You can change or withdraw your cookie preferences at any time through the cookie settings available on our website.
14. Analytics and website improvement
Analytics tools on our website are only active if you have accepted the relevant optional cookies or similar technologies.
Where you have given consent, we may use analytics technologies to understand how visitors use our website, measure performance, improve content, and develop our services.
If you reject or withdraw analytics consent, analytics tools that depend on that consent will not be activated or will be deactivated for future use, as applicable.
Analytics technologies that use cookies or similar technologies are managed through our cookie consent flow and described in our Cookie Policy.
15. Automated decision-making and profiling
We do not use personal data collected through our website for automated decision-making that produces legal effects concerning you or similarly significantly affects you.
If analytics or marketing technologies involve profiling, they are used only where permitted by law and, where required, based on your consent. More information is provided in our Cookie Policy where relevant.
16. Job listings and external application sites
Our website may include job listings or links to open positions. Applications are not submitted directly through the Axino website. If you apply for a position, the application process takes place on an external website or platform.
The processing of personal data in connection with such applications is governed by the privacy information provided by the relevant external platform and/or the privacy information provided during the application process.
We are not responsible for the privacy practices of external websites or platforms that we do not operate or control.
17. Managing and deleting information
You may request access to, correction of, deletion of, or restriction of personal data that we process about you, subject to applicable legal requirements and limitations.
You may contact us at info@axino.ai to request deletion of personal data that we process as controller.
We may need to retain certain information where required for legal, contractual, security, accounting, dispute-resolution, or legitimate business purposes.
18. Disclosure of personal data
We may share personal data with trusted recipients where necessary for the purposes described in this Privacy Policy.
These recipients may include:
| Recipient category | Purpose |
|---|---|
| Hosting and IT service providers | Operating, hosting, securing, and maintaining our website and systems |
| CRM and business software providers | Managing customer, prospect, supplier, and partner relationships |
| Email and communication providers | Sending and receiving business communication or service messages |
| Analytics and consent-management providers | Measuring website performance where consent has been given and managing privacy preferences |
| Professional advisors | Legal, accounting, tax, audit, or compliance support |
| Authorities, courts, or regulators | Compliance with legal obligations or lawful requests |
| Business transaction parties | In connection with a merger, acquisition, restructuring, financing, or sale of business assets |
Where service providers process personal data on our behalf, they may only process the data according to our instructions or as otherwise permitted by law. Where required, we enter into data processing agreements with such providers.
We do not sell personal data.
19. International data transfers
Axino Solutions AG is based in Switzerland. Personal data may be processed in Switzerland, the European Economic Area, and other countries depending on the service providers used.
Switzerland is recognised by the European Commission as providing an adequate level of data protection. Where personal data is transferred to a country that does not provide an adequate level of data protection, we use appropriate safeguards where required, such as Standard Contractual Clauses, adequacy decisions, contractual protections, or other legally recognised transfer mechanisms.
You may contact us for more information about the safeguards used for international transfers.
20. Retention of personal data
We retain personal data only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.
Typical retention criteria include:
| Data type | Typical retention approach |
|---|---|
| Website server logs | Retained for a limited period for security and operational purposes |
| Contact and demo requests | Retained for as long as necessary to respond to the request and manage the business relationship |
| Customer, contract, and invoice data | Retained for the duration of the business relationship and applicable statutory retention periods |
| Business communication data | Retained as long as necessary for business, contractual, legal, or documentation purposes |
| Consent records | Retained as long as necessary to demonstrate compliance |
| Security records | Retained as long as necessary to protect systems and investigate incidents |
| Aggregated or anonymised data | May be retained where individuals can no longer be identified |
When personal data is no longer required, we delete it or anonymise it.
21. Information security
We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.
These measures may include access controls, secure transmission, hosting safeguards, system monitoring, backups, internal access restrictions, and security procedures.
No method of transmission or storage is completely secure. However, we take reasonable steps to protect personal data according to the risk involved.
22. Data breach
If we become aware of a personal data breach, we will investigate and take appropriate measures to contain and remediate the incident.
Where required by applicable law, we will notify the competent supervisory authority and/or affected individuals within the legally required timeframe.
23. Your rights
Depending on the applicable data protection law, you may have the following rights:
| Right | Meaning |
|---|---|
| Access | Request information about the personal data we process about you |
| Rectification | Request correction of inaccurate or incomplete data |
| Erasure | Request deletion of personal data where legally possible |
| Restriction | Request restriction of processing in certain cases |
| Objection | Object to processing based on legitimate interests |
| Portability | Request transfer of data you provided in a structured, commonly used, machine-readable format |
| Withdrawal of consent | Withdraw consent at any time for future processing |
| Complaint | Lodge a complaint with a competent data protection authority |
To exercise your rights, contact us at:
We may need to verify your identity before responding to your request. We will respond within the timeframes required by applicable data protection law.
24. Right to lodge a complaint
If you are located in Switzerland, you may contact the Swiss Federal Data Protection and Information Commissioner:
Federal Data Protection and Information Commissioner FDPIC
Feldeggweg 1
CH-3003 Bern
Switzerland
https://www.edoeb.admin.ch
If you are located in the European Economic Area, you may also have the right to contact the data protection supervisory authority responsible for your place of residence, your workplace, or the place of the alleged infringement.
If you are located in Germany, you may contact the data protection supervisory authority responsible for your federal state. Because Axino Solutions AG does not have a German establishment, there is no single German state authority responsible for Axino’s establishment in Germany.
25. Links to other websites and resources
Our website may contain links to third-party websites, social media pages, videos, job application platforms, or other resources that are not owned or controlled by Axino.
We are not responsible for the privacy practices of third parties. Please review the privacy policies of those third-party websites or services before providing personal data.
26. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
If we make material changes, we may provide additional notice where appropriate. We will not use personal data in a materially different way from what was stated when the data was collected unless permitted by law or, where required, with your consent.
27. Contact
If you have questions about this Privacy Policy, want to exercise your rights, or have any concerns about how we process personal data, please contact us:
Axino Solutions AG
Glutz-Blotzheim-Strasse 1
CH-4500 Solothurn
Switzerland
Email: info@axino.ai
Phone: +41 (0)32 560 10 80